Description
Revamp your customer service with this powerful tool that combines contact forms, support tickets, chat, and a comprehensive CRM system to enhance interaction and efficiency. Manage conversations front and back end, attach multimedia files, webcam recordings and customize contact forms for specific needs. A floating icon and reporting buttons on content facilitate communication, making it ideal for any business aiming to improve responsiveness and customer satisfaction.
Benefits
- Unified Communication Platform: Integrates contact forms, support, chat, CRM into a single, efficient workflow.
- Enhanced Multimedia Support: Users can send messages with webcam, screen, and microphone recordings, enhancing interactive support.
- Customizable Contact Forms: Tailor contact forms with custom fields to collect specific information needed for various departments.
- Advanced Conversation Management: Manage and monitor conversations from both frontend and backend, improving service responsiveness.
- Email Confirmation for Security: Protects against spam by requiring email confirmation from visitors before starting conversations.
- Multilanguage Support: Offers real-time translation of messages with DeepL integration, catering to a global audience.
- Monetization Options: Integrates with the MicroPayments Plugin for paid support options, allowing for flexible revenue models.
- Comprehensive Reporting Tools: Easily report and manage content directly from posts with configurable buttons, enhancing content control.
Features
- Support pages in website frontend for starting/accessing conversations
- Members can open a conversation directly, while visitors have to confirm their email first
- Admins can see and access open Conversations from backend
- Report Content button for any post types (configurable)
- Contact Owner button for any post types (configurable)
- Contact Creator in BuddyPress/BuddyBoss profile for configurable roles
- My Conversations page to website frontend, to access own tickets by logged in users
- Custom support departments for website / report content / contact content owner / contact user
- Floating support buttons (contact, new messages) on all pages (can be disabled)
- Message counter in backend (site support) and frontend (for creators)
- Send webcam/screen/microphone recordings and file uploads in conversations
- Custom contact forms with custom fields (text, dropdown, toggle) and data saved per contact
- Custom form per department enables custom fields per conversation (ticket)
- Invite by email to fill a form, contact a department or join a new conversation
- Can messages, add to later messages for quick replies
- Integrates with MicroPayments Plugin for paid support (per conversation, message)
- Registration forms: register accounts in an external MySQL database, in example for VideoWhisper WebRTC server
- Multilanguage conversations with DeepL integration for translating messages on request
More features to come …
License
This plugin is released under a GPL license.
Screenshots
Conversation (Ticket) View with Insert Files, Webcam/MicroPhone/Screen recordings 
Custom Form with custom fields: text, dropdown, toggle 
Buttons on content page 
Report content support form 
Floating support button on all pages
FAQ
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How does system prevent bulk submissions from “visitor” bots?
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A visitor needs to register a contact and confirm email to create a new ticket.
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How are tickets secured ?
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Each contact (email) has a code to access ticket.
Contributors & Developers
“Contact Forms, Live Support, CRM” is open source software. The following people have contributed to this plugin.
Contributors
Translate “Contact Forms, Live Support, CRM” into your language.
Interested in development?
Browse the code, check out the SVN repository, or subscribe to the development log by RSS.
Changelog
1.9
- Option to allow visitors start conversation before confirming contact (resulting in pending conversation)
- Counters for new and pending conversations in conversation list
- Support can see how many conversations a contact openeded and browse these
- Filter conversation list by status, department, contact
- Sort conversation list by status, created, updated
1.8
- Add/Remove contacts from conversations
- Reply to messages in tickets
- Set custom conversation/message price for MicroPayments support with videowhisper_support_micropayments
- Unsupported email provider domains (disable domains with email issues or common for spammers)
- Access contact fields from backend conversation view, by clicking contact
1.7
- Multilanguage conversations (each message can be in different language)
- DeepL integration for translating messages on request
1.6
- Create new converation for specific contact (registered or not registered) and send notification to join
- Invite by email to fill form, open conversation with specific department
- Sort contacts by last form update
- Canned messages/responses
1.5
- Insert audio/video recordings in conversations: webcam, screen, microphone
- Insert file uploads in conversations
1.4
- Custom fields can be added to departments and filled when starting conversations or associated to contacts with forms
- Link parsing in conversation messages & custom fields
- Forms enable contacts to fill and update contact fields
1.3
- MicroPayments integration for paid support: clients pay on request and providers when they answer
- Conversation management (close, delete)
1.2
- Custom support departments for website / report content / contact content owner / contact user
- Integrate Report Content for any post types
- Integrate Contact Owner for any post types
- Contact Creator in BuddyPress/BuddyBoss profile for configurable roles
- Floating support buttons (contact, new messages) on all pages (can be disabled)
- New message counter in backend (site support) and frontend (for creators)
1.1
- First release