Live Support Tickets, Contact Forms, CRM

Description

Support tickets with live chat interface, contact form, frontend and backend conversation management, floating contact icon, report and contact author buttons on content.
Provides site support desk & messaging features for backend/frontend, combining ticket management with live chat interface in unified conversation interface. Custom contact forms enable collecting custom data per per contact or conversation, registering accounts.

  • Support pages in website frontend for starting/accessing conversations
  • Members can open a conversation directly, while visitors have to confirm their email first
  • Admins can see and access open Conversations from backend
  • Report Content button for any post types (configurable)
  • Contact Owner button for any post types (configurable)
  • Contact Creator in BuddyPress/BuddyBoss profile for configurable roles
  • My Conversations page to website frontend, to access own tickets by logged in users
  • Custom support departments for website / report content / contact content owner / contact user
  • Floating support buttons (contact, new messages) on all pages (can be disabled)
  • Message counter in backend (site support) and frontend (for creators)
  • Send webcam/screen/microphone recordings and file uploads in conversations
  • Custom contact forms with custom fields (text, dropdown, toggle) and data saved per contact
  • Custom form per department enables custom fields per conversation (ticket)
  • Invite by email to fill a form, contact a department or join a new conversation
  • Can messages, add to later messages for quick replies
  • Integrates with MicroPayments Plugin for paid support (per conversation, message)
  • Registration forms: register accounts in an external MySQL database, in example for VideoWhisper WebRTC server
  • Multilanguage conversations with DeepL integration for translating messages on request

More features to come …

Screenshots

  • Conversation (Ticket) View with Insert Files, Webcam/MicroPhone/Screen recordings
  • Custom Form with custom fields: text, dropdown, toggle
  • Buttons on content page
  • Report content support form
  • Floating support button on all pages

FAQ

How does system prevent bulk submissions from “visitor” bots?

A visitor needs to register a contact and confirm email to create a new ticket.

How are tickets secured ?

Each contact (email) has a code to access ticket.

Reviews

Read all 1 review

Contributors & Developers

“Live Support Tickets, Contact Forms, CRM” is open source software. The following people have contributed to this plugin.

Contributors

Changelog

1.8

  • Add/Remove contacts from conversations
  • Reply to messages in tickets
  • Set custom conversation/message price for MicroPayments support with videowhisper_support_micropayments

1.7

  • Multilanguage conversations (each message can be in different language)
  • DeepL integration for translating messages on request

1.6

  • Create new converation for specific contact (registered or not registered) and send notification to join
  • Invite by email to fill form, open conversation with specific department
  • Sort contacts by last form update
  • Canned messages/responses

1.5

  • Insert audio/video recordings in conversations: webcam, screen, microphone
  • Insert file uploads in conversations

1.4

  • Custom fields can be added to departments and filled when starting conversations or associated to contacts with forms
  • Link parsing in conversation messages & custom fields
  • Forms enable contacts to fill and update contact fields

1.3

  • MicroPayments integration for paid support: clients pay on request and providers when they answer
  • Conversation management (close, delete)

1.2

  • Custom support departments for website / report content / contact content owner / contact user
  • Integrate Report Content for any post types
  • Integrate Contact Owner for any post types
  • Contact Creator in BuddyPress/BuddyBoss profile for configurable roles
  • Floating support buttons (contact, new messages) on all pages (can be disabled)
  • New message counter in backend (site support) and frontend (for creators)

1.1

  • First release