Smartcode Live Chat puts a live chat widget on your WordPress site in minutes \u2014 no third-party accounts, no monthly SaaS fees, and no visitor data sent to servers you don't control. Everything runs on your own hosting, in your own database.<\/p>\n\n
When a visitor starts a chat, your agents are notified instantly. They accept the conversation from the WordPress admin bar or dashboard, reply in a real-time popup window, and the visitor sees responses as they're typed.<\/p>\n\n
smartchat_customer_created<\/code>, smartchat_chat_ended<\/code>, smartchat_rating_saved<\/code>, and more)<\/li>\n<\/ul>\n\nHow It Works<\/h4>\n\n\n- Install and activate \u2014 you're redirected to a setup guide automatically<\/li>\n
- Create users with the Chat Agent or Chat Manager role<\/li>\n
- Customize the welcome message, color, and widget position in Settings<\/li>\n
- Agents log in, click \"Go Online\" in the admin bar, and start accepting chats<\/li>\n<\/ol>\n\n
That's it \u2014 your visitors will see the chat bubble immediately.<\/p>\n\n
Privacy & Data<\/h4>\n\n
Smartcode Live Chat stores visitor data (name, email, IP address, and chat messages) in your own WordPress database. No data is transmitted to the plugin author or any third party \u2014 you're in full control.<\/p>\n\n
If you use Smartcode Live Chat to collect personal data from EU visitors, make sure your privacy policy reflects this, as required by GDPR.<\/p>\n\n
Privacy<\/h3>\n\n
Smartcode Live Chat stores chat information (visitor name, email, phone, IP address, and messages) in your own WordPress database so your staff can provide live chat support, review chat history, and send requested transcripts. This data is not shared with any third party.<\/p>\n\n\n
\n- Upload the
smartcode-live-chat<\/code> folder to the \/wp-content\/plugins\/<\/code> directory, or install directly through the WordPress plugin screen<\/li>\n- Activate the plugin through the Plugins<\/strong> screen<\/li>\n
- Follow the setup guide that appears automatically after activation<\/li>\n
- Assign the Chat Agent<\/strong> or Chat Manager<\/strong> role to your support staff<\/li>\n
- Go to Smart Chat \u2192 Settings<\/strong> to customize the widget<\/li>\n<\/ol>\n\n\n
\nDoes this require an account or subscription?<\/h3><\/dt>\nNo. Smartcode Live Chat runs entirely on your WordPress hosting. There are no external accounts or recurring fees.<\/p><\/dd>\n
How many agents and managers can I have?<\/h3><\/dt>\nUnlimited Chat Agents and Chat Managers.<\/p><\/dd>\n
Will it slow down my site?<\/h3><\/dt>\nThe chat widget only loads on the pages you enable it for. Polling uses a lightweight endpoint that bypasses the full WordPress bootstrap, keeping server load low even during active chats.<\/p><\/dd>\n
Can agents use it while browsing the front end of the site?<\/h3><\/dt>\nYes. Agents can toggle online\/offline and accept new chats from the WordPress admin bar, which is visible on both wp-admin and the public-facing site while they're logged in.<\/p><\/dd>\n
What happens when no agents are online?<\/h3><\/dt>\nVisitors see a configurable offline message and can leave a message through a contact form, which is emailed to the addresses you configure in Settings.<\/p><\/dd>\n
Is it GDPR compliant?<\/h3><\/dt>\nSmartcode Live Chat stores data only in your own database and sends nothing to third parties. Whether your specific use is GDPR-compliant depends on your setup, your privacy policy, and how you handle the data you collect.<\/p><\/dd>\n
Can I integrate it with my CRM or email list?<\/h3><\/dt>\nYes. The smartchat_customer_created<\/code> action fires every time a new visitor starts a chat, passing their name, email, and phone number, so you can push contacts to your CRM, email marketing tool, or any other service.<\/p><\/dd>\nCan I translate it?<\/h3><\/dt>\nYes. The plugin is translation-ready and ships with a Spanish (es_ES) translation. Use the included .pot<\/code> file with Poedit or a similar tool to add more languages.<\/p><\/dd>\nWhat are the requirements?<\/h3><\/dt>\nWordPress 6.2 or higher and PHP 7.4 or higher. No additional plugins required.<\/p><\/dd>\n\n<\/dl>\n\n\n
1.0.0<\/h4>\n\n\n- Initial release.<\/li>\n<\/ul>","raw_excerpt":"Connect with your visitors in real time. A lightweight, privacy-friendly live chat plugin built natively for WordPress.","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/bel.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin\/326789","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bel.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin"}],"about":[{"href":"https:\/\/bel.wordpress.org\/plugins\/wp-json\/wp\/v2\/types\/plugin"}],"replies":[{"embeddable":true,"href":"https:\/\/bel.wordpress.org\/plugins\/wp-json\/wp\/v2\/comments?post=326789"}],"author":[{"embeddable":true,"href":"https:\/\/bel.wordpress.org\/plugins\/wp-json\/wporg\/v1\/users\/alextrejo"}],"wp:attachment":[{"href":"https:\/\/bel.wordpress.org\/plugins\/wp-json\/wp\/v2\/media?parent=326789"}],"wp:term":[{"taxonomy":"plugin_section","embeddable":true,"href":"https:\/\/bel.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_section?post=326789"},{"taxonomy":"plugin_tags","embeddable":true,"href":"https:\/\/bel.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_tags?post=326789"},{"taxonomy":"plugin_category","embeddable":true,"href":"https:\/\/bel.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_category?post=326789"},{"taxonomy":"plugin_contributors","embeddable":true,"href":"https:\/\/bel.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_contributors?post=326789"},{"taxonomy":"plugin_business_model","embeddable":true,"href":"https:\/\/bel.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_business_model?post=326789"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}